Last Updated: June 2026

At Pookie Zone, we want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help.

Return Eligibility

You may return eligible items within 14 days of receiving your order.

To qualify for a return, the item must:

• Be unused and in its original condition
• Be returned in its original packaging
• Include all accessories, tags, and documentation
• Be accompanied by proof of purchase or order confirmation

Non-Returnable Items

The following items are not eligible for return:

• Personalized or customized products
• Gift cards
• Final sale or clearance items
• Opened or used beauty and personal care products
• Items returned in damaged or used condition

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photos of the item and packaging

We will review your request and provide a replacement, store credit, or refund when applicable.

How to Request a Return

To initiate a return, contact our customer support team:

Email: info@pookiezone.com

Please include your order number and reason for the return.

Once your request is approved, we will provide return instructions.

Return Shipping

• Customers are responsible for return shipping costs unless the item was damaged, defective, or shipped incorrectly.
• We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method within 5–10 business days.

Please note:

• Original shipping fees are non-refundable unless the return is due to our error.
• Processing times may vary depending on your payment provider.

Exchanges

We only replace items that are defective, damaged, or incorrectly shipped. If you need an exchange, please contact our support team for assistance.

Order Cancellations

Orders may be canceled before they are processed and shipped. Once an order has been dispatched, it cannot be canceled and must follow the return process outlined above.